Refund policy
Returns -
Returns postmarked within 14 days of date received will be eligible for a refund on the original method of payment or store credit. In the instance a return is needed, please note that you will be responsible for the cost of the return label. Shipping costs are non-refundable.
Shipping
To return your product, please send the returned items back to us at:
5 Logistics (cc: Sea Marie Designs)
6750 E 46th Ave Dr. Ste 400, Denver, CO 80216
Returns postmarked within 25 days of date received are eligible for store credit only.
Once delivered to our headquarters and inspected, approved returns will be processed within 5 business days.
After 30 days, we are unable to accept returns on any purchases.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any food related items are not eligible for a return.
Refunds -
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds -
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at seamariedesigns@gmail.com.
Sale items -
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.